Phoenix, Scottsdale & Heard Museum

Tour FAQs

To help answer common questions that we receive for our Grand Canyon Tours, we have compiled a list of frequently asked questions. We hope these questions will provide you with answers.

Do I need to reserve my tour in advance?

Yes, tours often sell out quickly. To increase the chances of getting the day you prefer, we suggest booking well in advance.

What are the pickup points?

We depart from many of the hotels in Phoenix, Scottsdale, Tempe, and Mesa. When you reserve your tour, you will be contacted to discuss pickup options. While we will make every effort to accommodate you, special pickup is not guaranteed. If we cannot accommodate your pickup point, you will be directed to meet at a location as close to you as possible.

What type of vehicle is used?

We use newer model deluxe, stretch vans. We take no more than 10 passengers on any van. Each van has comfortable seating, heat and air conditioning, tinted windows, and a speaker system so you can clearly hear your guide.

What is included in the price?

The price includes your transportation, guide services, admissions to the attractions listed, and unlimited complimentary bottled water on the van.

What is the price for children?

Children 9 and under are half of the adult price. Arizona law requires all children under age 5 to be properly secured in a federally approved car seat or booster seat. You will need to bring this seat with you on tour.

What is the cancellation policy?

There is a 24 hour cancellation policy for our tours. If you cannot join the tour, you would need to let us know before 6:30 am on the day before the tour in order to receive a full refund or in order to not be charged for the tour. Cancellations less than 24 hours before the tour departure will be charged full rate.

What are the guides like?

Each of our guides has been hand picked, trained, and certified by us. They are knowledgeable, courteous, and enthusiastic.

Are guide gratuities included?

No, gratuities for your tour guide are not included in the price of the tour. Tipping is greatly appreciated.

Do we stop for meals?

There is no meal stop on this tour. If you would like to pick up a snack, just let your guide know and he or she will accommodate you.

Are there restrooms in the vehicles?

No. However, our tours are routed so we can make numerous restroom stops throughout the day.

Are cameras or video cameras allowed on the tour?

Absolutely. There will be many opportunities for taking pictures of the breathtaking landscape.

Where do you drop me off after the tour?

After the tour, you will be dropped off where you departed from.

How should I dress?

Casual attire is best. In the summer months, shorts or slacks, sandals or closed shoes are fine (no flip flops). In the fall, winter and spring months, you’ll want slacks, closed shoes, and a sweater.

How much walking is there on this tour?

At some of the stops, you will need to walk a short distance. There is no difficult walking, nor any hiking.

What are the temperatures like on this tour?

Phoenix area temperatures are generally in the 100s in the summer, in the 70s to 90s in spring and fall, and in the 50s to 70s in the winter.

Can I book a private tour?

Yes, we are happy to arrange for a private group tour with a customizable itinerary.

Are the vehicles wheelchair accessible and what about animals?

Unfortunately, our vehicles were not designed to accommodate wheelchairs. No animals are allowed in the vans.

Do you sell gift certificates?

Yes, gift certificates are available for purchase for our Sedona tours. Please email us, or call us any time at (888) 533-1813 or (602) 233-1813 to purchase your gift certificate.